Last updated 21 September 2026
Short version: tickets are not refunded if you change your mind. They are refunded in full if we cancel or move the event.
A ticket is for an event on a fixed date, so there is no right of withdrawal and tickets are not refunded if you cannot attend, arrive late, or leave early.
Tickets are not named: if you cannot come, you can forward your ticket to somebody else. The code admits whoever shows it first, once.
If we cancel an event, or move it to a different date, every ticket for that event is refunded in full, including free reservations (which have nothing to refund) and any drinks bought in advance for that event.
The refund goes back to the payment method used for the order. We process it within 14 days of the announcement; how long it takes to appear depends on your bank or card provider.
A change of venue within the same city, a change of line-up or a change of set times is not a cancellation, and does not give a right to a refund.
Drink tokens are valid for the event they were bought for, until the bar menu closes. Unused tokens are not refunded. The only exception is the one above: if the event is cancelled or moved, tokens are refunded together with the tickets.
If a payment session expired or failed, no ticket was issued and nothing should have been charged. If you see a charge for an order that has no tickets, write to info@resonatemotion.com with the order email or the date and amount, and we will sort it out.
For any question about a refund, write to info@resonatemotion.com. Include the email address you used for the order.